Your Terms & Conditions Questions Answered
Account violations — such as using multiple accounts, providing false information, or chargeback activity — can result in suspension or permanent closure. We'll notify you of the breach and the action taken. Serious violations may result in forfeiture of remaining funds.
Yes. You can request account closure through Settings or by contacting support. Any remaining balance will be withdrawn to your original payment method. Once closed, your account cannot be reactivated, though you may open a new one later.
We update terms periodically to reflect platform changes or regulatory requirements. We'll email you about material changes and ask you to accept the new terms the next time you log in. You can always review the version history in your account.
Our terms cover deposits and withdrawals via DANA, OVO, GoPay, QRIS and bank transfers where available. Each method has specific processing times and limits outlined in the payment terms section of your full agreement.
Your account is for your use only. You're responsible for all activity on it, regardless of who accesses it. Sharing login details violates the terms and may result in account restrictions or closure if detected.
We retain your account data for the period specified in our data-retention policy, typically to meet local legal requirements. After that period, information is anonymized or securely deleted. You can request details about your specific retention timeline from support.
Yes. Contact support immediately with transaction details. We investigate deposit failures or unexpected withdrawals and work with your payment provider to resolve them, usually within 5-7 business days depending on the method.
